Outlook appointment tracking not updating
One aspect of that may be about providing more information on how firms handle complaints and as you will see, standards of service continues to be one of our eight priority risks.
Poor service often leads to people not receiving the help they need and that can have an even greater impact when someone is vulnerable.
We have included one new priority risk this year – questionable investment schemes.
Download (PDF 54 pages, 703KB) We all live and work in a fast changing world.
I think that makes it all the more important that people can place trust and confidence in the Rule of Law, legal services and those who provide them.
The Risk Outlook is not guidance, and does not contain exhaustive lists of obligations or actions.
It should be used to raise awareness of the key risks that need to be managed.