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Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.I had a lot more guests initiating in conversation when using Tidio then the app I currently use.Cons I have switched over to Live Chat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". Tidio says I have 20 live guests but when I switched over to Live Chat the number is really none or a low amount and Live Chat has confirmed their pinging is very accurate.Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized.
The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles.
Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
Tidio has the following pricing plans: Starting from: .00/year Pricing model: Freemium, Subscription Free Trial: Available (No Credit Card required)Tidio has the following typical customers: Large Enterprises, Mid Size Business, Small Business Tidio supports the following languages: Dutch, English, French, German, Italian, Portuguese, Russian, Spanish Tidio supports the following devices: Android, i Phone, i Pad No, Tidio does not have an API available.
I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. Pros- Really great, modern-looking design - Offers all the basic functionality in the free version - Mobile app and desktop app - Easy-to-craft automations Cons- I preferred the online/offline mode, right now it's not available, anymore - The desktop app sometimes doesn't remember my login and password Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to Ease of Use Frequent update of features and components Intuitive Chat a Features Read the full review Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to Ease of Use Frequent update of features and components Intuitive Chat a Features Get App’s ranking highlights the top 25 apps in different categories on Get App.
If an app is listed in more than one category, it has the potential to be ranked in each of these categories.